soft skills

1.     Administrative skills

In this course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully..

By the end of this workshop, participants will be able to:

·         Getting Organized

·         Manage their time more effectively

·         Prioritize their time so they can get it all done.

·         Complete Special Tasks

·         Verbal Communication Skills

·         Non-Verbal Communication Skills

·         Empowering Yourself

·         Deal better with their managers

·         Taking Care of Yourself is a priority

Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie.

By the end of this workshop, participants will be able to:

·         Understand basic accounting terminology.

·         Identify the differences between the cash and accrual accounting methods.

·         Keep track of your business by becoming familiar with accounts payable and accounts receivable.

·         Use a journal and general ledger to document business financials.

·         Utilize the balance sheet.

·         Identify different types of financial statements.

·         Uncover the reasons for and actually create a budget.

·           Be familiar with internal and external auditing.

Writing is a key method of communication for most people, and it’s one that many people struggle with. This workshop will give participants a refresher on basic writing concepts such as spelling, grammar, and punctuation. It will also provide an overview of the most common business documents such as proposals, reports, and agendas.

By the end of this workshop, participants will be able to:

·         Gain better awareness of common spelling and grammar issues in business writing.

·         Review basic concepts in sentence and paragraph construction.

·         Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.

·         Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.

·         Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.

·         Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.

·         Define proofreading and understand techniques in improving proofreading skills.

·         Define peer review and list ways peer review can help improve business writing skills.

·         List guidelines in printing and publishing business writing.

Executive and personal assistants

Executive and personal assistants have always played an important role in business. Their roles and responsibilities have evolved, but assistants are still vital to the profitability of any organization.

At the end of this workshop, participants should be able to:

·         Adapt to the needs and styles of management

·         Communicate through written, verbal, and nonverbal methods

·         Improve time management skills

·         Manage meetings effectively

·         Act as a gatekeeper

·         Use the tools of the trade effectively

This training course is designed to give you the basic tools you need to initiate and manage your meetings. You will learn planning and leading techniques that will give you the confidence to run a meeting that will engage your attendees and leave a positive and lasting impression.

By the end of this workshop, participants will:

·         Planning and Preparing

·         Identifying the Participants

·         How to choose the time and place

·         How to create the agenda

·         How to set up the meeting space

·         How to incorporate your electronic options

·         Meeting Roles and Responsibilities

·         Use an agenda

·         Chairing a Meeting

·         How to deal with disruptions

·         How to professionally deal with personality conflicts

·         How to take minutes

·         How to make the most of your meeting using games, activities and prizes

Good organizational skills can prove beneficial in many areas of life, including personal and business areas. Organization can increase a person’s general productivity, project management, and can even affect his memory and retention skills.

By the end of this workshop, participants will:

• Examine current habits and routines that are not organized
• Learn to prioritize your time schedule and daily tasks
• Determine ways of storing information and supplies
• Learn to organize personal and work space
• Learn to resist procrastination
•  Make plans to stay organized in the future

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity.

By the end of this workshop, participants will:

·         Learn the meaning of social media

·         Learn different ways social media is used and altered

·         Build and maintain a social media policy

·         Keeping your social media secure

·         Establishing rules for the social media the company posts

·         Discover the benefits and pitfalls of using social media

This course has been carefully designed to help you better understand supply chain management. Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.

By the end of this workshop, participants will:

Identify how supply chain management relates to:

·         Customer satisfaction

·         Improving performance

·         Lowering costs

·         Product development

Define the terms:

·         Procurement

·         Upstream and downstream

·         Raw material

·         Forecasting

·         Carrying cost

·         Inventory

·         Order generation

·         Order taking

·         Order fulfillment

·         Returns management

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Understand the levels of supply chain management and their effects

·         Strategic

·         Tactical

·         Operational

Comprehend the flows of supply chain management and data warehouses

·         Product flow

·         Information flow

·         Finances flow

Assertiveness and self confidence

Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced. This workshop will provide you with many tips, techniques, and opportunities to try out your own skills.

By the end of this workshop, participants will:

·         Define assertiveness and self-confidence, and list the four styles of communication

·          Describe the types of negative thinking, and how one can overcome negative thoughts

·         Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication

·         Define the importance of goal setting, and practice setting SMART goals for assertive behavior

·         Utilize methodologies for understanding your worth — and the use of positive self-talk

·         List reasons why a pleasing appearance and body language are critical for creating a strong first impression

·         Practice sending positive communications phrased as “I-Messages”

·         Use the STAR model to make your case during a presentation challenge

·         Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques

·         Practice strategies for gaining positive outcomes in difficult interpersonal situations.

Communication strategies

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something.

By the end of this workshop, you should be able to:

·         Understand what communication is

·         Identify ways that communication can happen

·         Identify barriers to communication and how to overcome them

·         Develop their non-verbal and paraverbal communication skills

·         Use the STAR method to speak on the spot

·         Listen actively and effectively

·         Ask good questions

·         Use appreciative inquiry as a communication tool

·         Adeptly converse and network with others

·         Identify and mitigate precipitating factors

·         Establish common ground with others

·         Use “I” messages

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

By the end of this workshop, you will be able to:

·         Understand problems and the creative problem solving process

·         Identify types of information to gather and key questions to ask in problem solving

·         Identify the importance of defining a problem correctly

·         Identify and use four different problem definition tools

·         Write concrete problem statements

·         Use basic brainstorming tools to generate ideas for solutions

·         Use idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method

·         Evaluate potential solutions against criteria, including cost/benefit analysis and group voting

·         Perform a final analysis to select a solution

·         Understand the roles that fact and intuition play in selecting a solution

·         Understand the need to refine the shortlist and re-refine it

·         Understand how to identify the tasks and resources necessary to implement solutions

·         Evaluate and adapt solutions to reality

·         Follow up with solution implementation to celebrate successes and identify improvements

Creativity and innovation will improve your chances of success in business and in life. Fortunately, there are steps that can be take to inspire you and develop your creative mindset. By changing the way that you think and overcoming your fear of risk, you will improve your creativity and change your life. Implementing the guidelines in this module is the first step to forever changing your creative process.

At the end of this workshop, participants should be able to:

·         Define creativity

·         Act with confidence

·         Engage in curiosity

·         Stop acting out of fear

·         Learn from introspection

·         Take risks

Digital citizenship

The Internet has changed the way that people connect, communicate, and conduct business. The digital age has provided many benefits, but it does have a downside. Given the sheer volume of digital information that we send and receive each day, it is important to learn basic citizenship skills. These skills will help prevent missteps and keep your digital relationships running smoothly.

At the end of this workshop, participants should be able to:

·         Define digital citizenship.

·         Use technology appropriately.

·         Use social networking to create your brand.

·         Protect your reputation online.

·         Practice safe use of technology.

·         Understand digital etiquette.

So, you want to break into Entrepreneurship? Well, that’s great, but know that it is no easy feat. There are many steps you must take just to prepare yourself to embark on the journey, and once you have started your business, many more steps to maintain the business. This workshop is designed to give you the tools you need to start, run, and grow a business you can be proud of!

At the end of this workshop, participants should be able to:

·         Understand how to start a business

·         Develop a business plan

·         Get financing for your business

·         Hire and train employees

·         Run your business

·         Grow your business

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Interpersonal skills

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

By the end of this workshop, participants will be able to:

• Understand the difference between hearing and listening
• Know some ways to improve the verbal skills of asking questions and communicating with power.
• Understand what non-verbal communication is and how it can enhance interpersonal relationships.
• Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
• Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
• Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
• Understand how the use of facts and emotions can help bring people to your side.
• Identify ways of sharing one’s opinions constructively.
• Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
• Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.

Although people often think of boardrooms, suits, and million dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time.

By the end of this workshop, participants will be able to:

·         Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating

·         Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA

·         Lay the groundwork for negotiation

·         Identify what information to share and what to keep to yourself

·         Understand basic bargaining techniques

·         Apply strategies for identifying mutual gain

·         Understand how to reach consensus and set the terms of agreement

·         Deal with personal attacks and other difficult issues

·         Use the negotiating process to solve everyday problems

·         Negotiate on behalf of someone else

Personal branding

In the information age, personal branding is necessary for the success of any company or individual. Failing to manage personal branding can lead to misinformation about you or your company becoming public. Taking control of your public image is no longer an option. Identifying and using the tools that affect personal branding correctly will ensure that the public sees the image that you want them to see. A positive brand is necessary for success.

At the end of this workshop, participants should be able to:

·         Define your image.

·         Control your image.

·         Understand how to sharpen your brand.

·         Use social media appropriately.

·         Manage your brand in a crisis.

·         Develop a professional appearance.

Project management

In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.

By the end of this workshop, participants will be able to:

·         Define projects, project management, and project managers

·         Identify the importance of the PMBOK and PMI

·         Identify the five process groups and nine knowledge areas as defined by the PMI

·         Describe the triple constraint

·         Perform a project needs assessment and write goals, requirements, and deliverables

·         Create key project documents, including the statement of work, project planning worksheet, and project charter

·         Build a project schedule by estimating time, costs, and resources

·         Understand and use the work breakdown structure

·         Create project planning documents, such as a schedule, risk management plan, and communication plan

·         Use planning tools, including the Gantt chart, network diagram, and RACI chart

·         Establish and use baselines

·         Monitor and maintain the project

·         Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project

Telework and Telecommuting

For some people, working from home can seem like a dream opportunity. But they may not realize that this kind of position comes with a great amount of responsibility and challenges. Since these employees are not working in a centralized office, they may have the advantage of having flexible schedules and shorter or no commute, they can have disadvantages when it comes to receiving feedback and being able to communicate with teammates.

By the end of this workshop, participants should be able to:

• Know the skills required for working outside the office
• Learn keys to proper self-management
• Learn ways to manage time efficiently
• Know different methods of organization and planning
• Identify various forms of communication and their proper use
• Address and resolve challenges that teleworkers can face

Time management

Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities

At the end of this workshop, participants should be able to:

·         Plan and prioritize each day’s activities in a more efficient, productive manner

·         Overcome procrastination quickly and easily

·         Handle crises effectively and quickly

·         Organize your workspace and workflow to make better use of time

·         Delegate more efficiently

·         Use rituals to make your life run smoother

·         Plan meetings more appropriately and effectively

Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. Whether it is preparing someone to take over as the sole proprietor of a small business or a position of leadership in a corporation, business succession planning is essential to the long-term survival of a company.

At the end of this workshop, participants should be able to:

• Define business succession planning and its role in your company.
• Lay the groundwork to develop a succession plan.
• The importance of mentorship.
• Define and use a SWOT analysis to set goals.
• Create a plan, assign roles, and execute the plan.
• Communicate to develop support and manage change.
• Anticipate obstacles, and evaluate and adapt goals and plans.
• Characterize success.

The working lunch can develop a negative reputation among employees. It often involves being in a roomful of other people with low blood sugar, trying to stay awake while someone drones on about policies, procedures, etc. Lunch and learns, however, should be engaging and enjoyable. Hosting a lunch and learn correctly will improve employee satisfaction and the quality of employee training.

At the end of this workshop, participants should be able to:

·         Understand what a lunch and learn is and is not

·         Be able to set up and break down

·         Create new content

·         Address difficult situations and people

·         Create useful takeaways

·         Use feedback to improve future lunch and learns

When implemented correctly, on boarding will alleviate stress as it improves the culture of an organization. Employees who start well are more likely to stay at the company long-term. This will reduce turnover and save money in hiring and training costs.

At the end of this workshop, participants should be able to:

• Define onboarding.
• Understanding the benefits and purpose of onboarding.
• Recognize how to prepare for an onboarding program.
• Identify ways to engage and follow up with employees.
• Create expectations.
• Discover the importance of resiliency and flexibility.

Employee Recruitment

Your employees are a vital part of determining the success of your business. Finding the best employees for each position requires strong recruitment strategies. Top talent will not always find you. You must seek out people to fill the positions that you have open. Recruiting the most qualified candidates will ensure that your employees keep your company running smoothly.

At the end of this workshop, participants should be able to:

• Defining recruitment.
• Understanding the selection process.
• Recognizing the GROW model and how to set goals.
• Preparing for the interview and question process.
• Identifying and avoiding bias when making offers.
• Discovering ways to retain talent and measure growth.

Generation Gaps

Both the young and older worker has many ideas to offer, which can help the organization thrive in the marketplace.  Learning how to deal with the generation gap at work will help you become a better manager or co-worker. This workshop will help you understand the various generations present at work and understand what motivates them and how to deal with them on a daily basis.

At the end of this workshop, participants should be able to:

·         History behind generation gaps

·         What are traditionalists

·         What are baby boomers

·         What are Generation Xers

·         What are Generation Yers

·         Differences between each type of generation

·         Finding common ground among the generations

·         Conflict management

·         Leveraging the benefits of generation gaps at work

Health and wellness at work

Health and wellness are important aspects in anyone’s life. Having employees who are happy and healthy is important in a company. Employees who are happy are more productive, and stay employed longer, with the company. Having a health and wellness program to help those employees stay healthy helps you as an employer, and the employee.

At the end of this workshop, participants should be able to:

·         Access Health and Wellness Program Needs

·         Plan a Health and Wellness Program

·         Implement a Health and Wellness Program

·         Maintain a Health and Wellness Program

Hiring Strategies

Even the most experienced managers and human resources personnel can still have difficulty finding and hiring the perfect candidate for an open position. It can be difficult to determine if they will be right for the job or work well with the rest of the team. By learning how to utilize the information we have to find the best candidates and reviewing not only the job requirements, but the candidate’s attributes, you can hire the best people for your company.

At the end of this workshop, participants should be able to:

• Know how to present the current open position
• Develop a workable hiring strategy
• Know how to determine which candidates to interview
• Steps and techniques to use in an interview
• Welcome newly hired employees
• Find potential candidates for the position

As companies modify priorities and operations, human resources functions can move from a dedicated HR role, to that of the manager. Whether the majority of those important functions stays within HR at your organization, or is your responsibility as a manager, it is important that managers understand how much of their role is really about their people, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.

By the end of this workshop, participants will be able to:

·         Describe the implications of different aspects of Human Resource Management on their daily responsibilities

·         Define human resources terms and subject matter

·         Recruit, interview, and retain employees more effectively

·         Follow up with new employees in a structured manner

·         Be an advocate for your employees’ health and safety

·         Provide accurate, actionable feedback to employees

·         Act appropriately in situations requiring discipline and termination

·         Evaluate some of the strengths and opportunities for Human Resources in your own workplace

·         Identify three areas for further development within the Human Resources field as part of a personal action plan

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. In this course, we will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings.

By the end of this workshop, participants will:

·         Understand Kolb’s learning styles and learning cycle

·         Understand Kirkpatrick’s levels of evaluation

·         Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journals

·         Understand when to use each type of evaluation tool

·         Be able to perform a needs assessment

·         Know how to write learning objectives and link them to evaluation

·         Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond

·         Know how to identify the costs, benefits, and return on investment of training

·         Be familiar with the parts of a business case

Taking time to customize the on boarding process for millennial employees helps promote employee retention and ensures that millennials are properly socialized into the workplace. Customizing the on boarding process for millennial employees benefits both the employee and the workplace.

At the end of this workshop, participants should be able to:

·         Define onboarding

·         Discuss the characteristics of Millennials

·         Create an onboarding process for Millennials

·         Develop action plans for working with Millennials

·         Learn from introspection

Talent management is essential to the success of any organization. Leaders need to recruit, train, and retain qualified employees. Providing incentives and developing individuals is the difference between engaging people and merely employing them. Investing in talent management will provide financial benefits as it improves the company’s culture.

At the end of this workshop, you should be able to:

• Define talent and talent management.
• Understand the benefits of talent management.
• Recognize performance management and ways to review talent.
• Identify employee engagement.
• Create assessments and training programs.
• Learn how to improve employee retention.

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you’ll want to be prepared for the training that you do. This workshop will give all types of training tools to help create and deliver engaging, compelling workshops that will encourage trainees to come back for more.

By the end of this workshop, participants will be able to:

·         Define training, facilitating, and presenting

·         Understand how to identify participants’ training needs

·         Create a lesson plan that incorporates the range of learning preferences

·         Create an active, engaging learning environment

·         Develop visual aids and supporting materials

·         Manage difficult participants and tough topics

Workplace diversity

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.

By the end of this workshop, you should be able to:

·         Explain the definition, terms and history of diversity

·         Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives

·         List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community

·         Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength

·         Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications

·         Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination

·         Understand and respond to personal complaints, and develop a support system to manage the resolution process

·         List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

·         Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.

Workplace harassment

Workplace Harassment can be based on a variety of factors that differ from one person to another, such as race, sex, and disability. This course will give you the tools necessary to recognize harassment in the workplace as well understand your rights and responsibilities under the law. It will also touch on safety in the workplace, which is in of itself a very important item in any organization.

By the end of this workshop, you should be able to:

·         Identify the words and actions that constitute harassment.

·         Understand what the law says about harassment.

·         Implement anti-harassment policies.

·         Educate employees and develop anti-harassment policies.

·         Discuss employer and employee’s rights and responsibilities.

·         Address accusations of harassment.

·         Apply proper mediation procedures.

·         Deal with the aftermath of harassment.

Workplace violence

It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees. Allowing workplace harassment to continue will cause legal problems while destroying company morale.

At the end of this workshop, participants should be able to:

• Define workplace violence.
• Understand bullies and how to avoid hiring them.
• Create a risk assessment and understand how to handle violence.
• Recognize social and business responsibility.
• Develop relevant policies and procedures.
• Learn how to investigate complaints.

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.

By the end of this workshop, participants will be able to:

• Understand anger dynamics in terms of the anger cycle and the fight or flight theory.
• Know common anger myths and their factual refutations.
• Know the helpful and unhelpful ways of dealing with anger.
• Know techniques in controlling anger, particular reading anger warning signs, using coping thoughts, exercising relaxation techniques and blowing off steam.
• Understand the difference between objective and subjective language.
• Know tips in identifying the problem.
• Express a feeling or position using I-messages.
• Know skills and techniques in making a disagreement constructive, including effective negotiation and solution-building.
• Reflect on one’s hot buttons and personal anger dynamics.
• Know alter, avoid and, accept ways of responding to an anger-provoking situation.
• Understand the energy curve and how it can help in responding to someone else’s anger.
• Learn and practice de-escalation techniques.
• Gain an integrated view of anger management and how it can be best practiced.

A distracted workforce is less than effective. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Attention management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals.

Four Areas of Attention:

·         Intentional: When working intentionally, people plan strategically and prioritize their activities.

·         Responsive: In this area people are responding to the world around them. They spend more time putting out fires than working intentionally.

·         Interrupted: People spend too much time answering messages and handling situations that interrupt their work.

·         Unproductive:  This occurs when people waste time at work. Unless you are taking a scheduled break, checking Facebook and chatting is unproductive.

Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.

At the end of this workshop, participants should be able to:

·         Understand the components of critical thinking

·         Utilize non-linear thinking

·         Use logical thinking

·         Recognize what it means to be a critical thinker

·         Evaluate information using critical thinking skills

·         Identify the benefits of critical thinking

·         Revise perspective, when necessary

·         Comprehend problem solving abilities

Emotional intelligence

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviours, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humour to build rapport in tense situations.

At the end of this workshop, participants should be able to:

• Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
• Understand, use and manage your emotions.
• Verbally communicate with others.
• Successfully communicate with others in a non-verbal manner.
• Identify the benefits of emotional intelligence.
• Relate emotional intelligence to the workplace.
• Balance optimism and pessimism.
• Effectively impact others.

Everyone has dreams and goals. Achieving personal and professional goals, however, requires planning and action. Learning how to manage time and set realistic goals will increase your chance of success in every area of your life. Following the advice in this course will help increase your productivity and help you achieve your dreams.

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At the end of this workshop, participants should be able to:

·         Overcome procrastination

·         Manage time effectively

·         Accomplish important tasks

·          Self-motivate

·         Create SMART goals

Job search skills

Searching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning résumé and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it? This course will give you the answers to all these questions, plus a plan to get you to a new job within a month.

This workshop is designed to help you in the following ways:

• Define your objectives and purpose in your search for employment.
• Help you establish SMART goals in the job-hunting process.
• Assist you in developing a first month plan of action for your job search.
• Craft an effective resume.
• Form an attractive cover letter.
• Develop and present a portfolio of your prior work.
• Learn networking skills in finding leads for jobs.
• Efficiently get interviews and thrive in the interview process.

Anxiety cannot be defined as one, isolated condition. It has many faces and can have hundreds of different symptoms. But before you can begin to understand and identify any type of anxiety, it is important to know the common symptoms and characteristics of different disorders. Only after you’ve identified the type of anxiety can you focus on the source and how to cope with it.

At the end of this workshop, participants should be able to:

• Explore different types of workplace anxieties
• Learn to recognize symptoms and warning signs
• Determine ways of coping and managing problems
• Recognize common trigger and accelerants
• Learn the difference between anxiety and common nervousness

Personal productivity

Most people find that they wish they had more time in a day. This workshop will show participants how to organize their lives and find those hidden moments. Participants will learn how to establish routines, set goals, create an efficient environment, and use time-honoured planning and organizational tools to maximize their personal productivity.

At the end of this workshop, participants should be able to:

·         Set and evaluate SMART goals

·         Use routines to maximize their productivity

·         Use scheduling tools to make the most of their time

·         Stay on top of their to-do list

·         Start new tasks and projects on the right foot

·         Use basic project management techniques

·         Organize their physical and virtual workspaces for maximum efficiency

·         Take back time from e-mail and handheld devices

·         Beat procrastination

Public speaking

Forget small spaces, darkness, and spiders – standing up in front of a crowd and talking is far more terrifying for most people. However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. This workshop will give you some valuable public speaking skills, including in-depth information on developing an engaging program and delivering your presentation with power.

By the end of this workshop, participants will be able to:

·         Identify their audience

·         Create a basic outline

·         Organize their ideas

·         Flesh out their presentation

·         Find the right words

·         Prepare all the details

·         Overcome nervousness

·         Deliver a polished, professional speech

·         Handle questions and comments effectively

Social intelligence

Social intelligence can seem like a complicated term and can make many of us feel nervous. But social intelligence is something we deal with every day and it can help us navigate better experiences from our social environment. Whether we’re at home or at work, knowing how to be more aware of ourselves and our surroundings can help us make the best out of any social situation!

At the end of this workshop, participants should be able to:

·         Be aware of our own behaviors

·         Learn to be empathetic with others

·         Know tools for active listening

·         Effectively communicate interpersonally

·         Recognize various social cues

·         Determine appropriate conversation topics

·         Know various forms of body language

We are continually placed in social learning situations. Whether we are continuing education, learning new skills at work, or participating in a club, learning often takes place in social settings. By fully understanding the process of social learning, it is possible to enhance both social and learning skills to reap the full benefits of any social learning situation.

At the end of this workshop, participants should be able to:

·         Define and use social learning.

·         Identify social learning tools.

·         Manipulate group dynamics and culture.

·         Craft and lead role play scenarios.

·         Practice being a role model.

·         Understand modeling and observation.

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system.

At the end of this workshop, you should be able to:

·         Identify the best approach to a stressful situation (Alter, Avoid, or Accept)

·         Understand what lifestyle elements you can change to reduce stress

·         Use routines to reduce stress

·         Use environmental and physical relaxation techniques

·         Better cope with major events

·         Use a stress log to identify stressors and create a plan to reduce or eliminate them

Work life balance

Work- life balance is essential to combat stress, ensuring both individual and company success. The stress associated with unbalanced lifestyles is costly; it damages productivity and increases individual health risks. Employees who have the tools to balance their professional and personal lives are happier, healthier, and more productive. In addition to improving performance, many younger employees place a high value on work-life balance. Companies that include work-life balance as part of their culture will be able to better attract qualified candidates.

By the end of this workshop, participants should be able to:

• Explain the benefits of work life balance.
• Recognize the signs of an unbalanced life.
• Identify employer resources for a balanced lifestyle.
• Improve time management and goal setting.
• Use the most effective work methods for you.
• Create balance at work and at home.
• Manage stress.

For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. This workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer.

By the end of this workshop, you should be able to:

·         Describe the concept of a team, and its factors for success

·         Explain the four phases of the Tuckman team development model and define their characteristics

·         List the three types of teams

·         Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)

·         Discuss the uses,  benefits and disadvantages of various team-building activities

·         Describe several team-building activities that you can use, and in what settings

·         Follow strategies for setting and leading team meetings

·         Detail problem-solving strategies using the Six Thinking Hats model — and one consensus-building approach to solving team problems

·         List actions to do — and those to avoid — when encouraging teamwork